Saturday, August 25, 2012

Some Companies Do Care…and United Airlines Rocks



I will never trash United Airlines.

Wednesday found ThatManILove and I on board a United Airlines flight, headed towards Denver on a business/AADE National Board meeting/fun trip.  We were close to the point where they tell you, “Ladies and gentlemen, the door is shut, please power down your electronic items.”

And I got the word that one of our friends had unexpectedly passed.  Our friend also is our little friend Brooke's grandfather.

I immediately started looking at a schedule online...trying to already get back home, before we’d even left.  (Not an easy thing to do, when you're trying to get back to Midland, Tx.)  ThatManILove took one look at that schedule, and stood up to go talk to the stewardess.  She stopped the last passengers attempting to board, and we gathered our things and left the plane.

The baggage handlers met us on the walkway, offered their condolences, and asked us for our baggage tags.  We each had a suitcase, and a shotgun case.

We walked up to the main terminal, and around to the United counter...where they refunded our airfare, brought our luggage, gave us their condolences, and sent us on our way.  Hotel?  Refunded every cent.  Rental car?  Refunded every cent.

There are still good people in this world, and they are people that care.

Thank you, United Airlines.  Thank you, Golden Hotel in Golden, Colorado, and thank you, National Car Rental.  

You all helped helped ease our way on a very tough day.




10 comments:

  1. Outstanding customer service by all. Thanks for sharing, everyone is quick to share bad service but not good service.

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  2. aww, janie, i'm sorry. but the customer service you received is almost remarkable these days. nice to hear it.

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  3. So sorry to hear of your loss. But you got super treatment! Sometimes, things really do work.

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    Replies
    1. It's kind of like Pay It Forward, right? YAY!

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  4. Sorry to hear about your friend, but glad to hear that everyone was so understanding.

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    1. It was a real blessing, I promise. And thanks for your condolences.

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  5. I'm so sorry for your loss, Janie.

    It's so good to know that big corporations can still be human. Good for you for making sharing these kindnesses.

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    1. Thanks, Hilary. They were all a real blessing on a hard, hard day.

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